🔄 Return Policy

🎯 Our Return Promise

At Green Care BD, we want you to love everything you buy from us. If you're not completely satisfied with your purchase, our hassle-free return policy has got you covered.

📋 Return Guidelines

⏰ Return Period

• 📅 7 days from delivery date for most items
• 📱 3 days for electronics and mobile devices
• 🧴 2 days for personal care and cosmetics (unopened only)

✅ Eligibility for Returns

• 🏷️ Items must be unused and in original condition
• 📦 Original packaging, tags, and accessories included
• 🧾 Original receipt or proof of purchase required
• 📷 For damaged items, share photos within 24 hours

❌ Non-Returnable Items

• 🧽 Personal care items (opened)
• 🍔 Perishable goods
• 🩲 Undergarments and swimwear
• 🎵 Customized or personalized products
• 💽 Software, games, or digital downloads

🔄 How to Return an Item

1️⃣ Initiate Return

• 📱 Log into your account and go to "My Orders"
• 📝 Select the item you want to return
• 💬 Specify the reason for return
• ✅ Submit your return request

2️⃣ Return Processing

• 📧 We'll review your request within 24-48 hours
• 📦 You'll receive return instructions via email
• 🚚 We'll arrange for pickup (available in major cities)

3️⃣ Pack Your Item

• 📦 Securely pack the item in original packaging
• 🏷️ Attach the return label provided
• 📝 Include the return form with your details

4️⃣ Refund Process

• 💳 Refunds are processed within 5-7 business days
• 💰 Refunds issued to original payment method
• 📧 You'll receive a confirmation email
• 🚚 Delivery charges are non-refundable

🔄 Exchange Policy

• 🔄 Exchange requests must be made within 7 days
• 📦 Item must meet return eligibility criteria
• 💰 Price differences will be charged or refunded
• 🚚 One-time exchange per item

🛠️ Warranty Claims

• 🔧 For warranty-covered items, contact our support team
• 📞 Provide your order number and product details
• 🛠️ We'll guide you through the warranty process

📞 Need Help with Returns?

Our support team is here to help: 📧 Email: greencare@gmail.com 📞 Call: 01613737333 💬 Live Chat: Available on our website